1/3/11

Today was one of the craziest days of my history at my job......I was going non stop. I had to teller all day because we are so short on staff. And to make matters worse they have this program called WOW, where customers are called about the service that they recieved. The messed up thing about it is that you either get a perfect or a non perfect. And if you get a non perfect you get put on corrective action. Now please answer this for me! How the hell to you get perfect scores when you have 3 tellers, 2 bankers and one drive up teller but you have at any given time more than 8 people in line. People have the nerve to complain about the lines being to long or the tellers not moving fast enough but then they get their ass up to the window and don't know their damn account number, don't have a clue as to what the hell they want or are doing (like banking is new) or they don't have a deposit or withdrawl ticket filled out. I tell you, society has become really f'd up. People want a lot but have nothing to give and never take accountability for what they bring or haven't brought to the table. And then corporate america has the nerve to set these unreachable goals for you to obtain. I would love to see the top dogs in management bring their azzes down to the trenches and do what we do on a daily basis. They are good at giving the demands but I would be willing to be that they couldn't do half of the things they ask us to do. FML smh *stepping off my soapbox and putting myself in the corner for a timeout*