1/4/2011

Today was another day of me being a teller. I ended up working the commercial lane since there is so much cash. We had a total of 3 tellers today; two on the front line and one in drive-up. My boss didn't come in until sometime around 11:30am. And my service manager 1 who's job is to teller at least 50% of the time was working with the bankers. I was not able to work on my schedule, my research, customer complaints, service calls, one on ones, teller coaching, sales coaching, stage coaching, or even getting my new teller up to speed. I love my job, however it is in times like this that I wished I was somewhere else. Because regardless of all the hard work that me and my staff did today with all the obstacles we had to overcome......upper management could give 2 fucks if we get bad WOW shops. If they are not perfect and we try to explain what the day was like, we would be told that we are making up excuses for not doing our jobs. I sometimes wish I could stage a 2 hour cease and desists so that they could truly see just how important we are....But I guess they already know which is why there are sooooo many companies that don't support unionization.....